© Prentice Hall, 2007 Excellence in Business Communication, 7eChapter 11 - 1 Writing Reports and...

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© Prentice Hall, 2007 Excellence in Business Communication, 7eChapter Adapting to the Audience Be sensitive to their needs Build strong relationships Control style and tone

Transcript of © Prentice Hall, 2007 Excellence in Business Communication, 7eChapter 11 - 1 Writing Reports and...

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 1

Writing Reports and Writing Reports and ProposalsProposals

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 2

Three-Step Writing Three-Step Writing ProcessProcess

• Planning• Writing• Completing

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 3

Adapting to the Adapting to the AudienceAudience

• Be sensitive to their needs• Build strong relationships• Control style and tone

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 4

Composing Reports Composing Reports and Proposalsand Proposals

• Type of document• Purpose of document• Structure of document• Length and depth of material• Degree of formality• Audience relationship

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 5

The Introductory SectionThe Introductory Section

• Report context• Subject or purpose• Main ideas• Overall tone

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 6

The Body SectionThe Body Section

• Present• Analyze• Interpret• Support

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 7

The Closing SectionThe Closing Section

• Emphasizes main points• Summarizes benefits• Reinforces structure• Brings together action items

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 8

Drafting Report ContentDrafting Report Content

• Accurate• Complete• Balanced• Structured• Documented

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 9

Report IntroductionReport Introduction

• Authorization• Problem • Purpose• Scope• Background

• Sources • Methods• Definitions• Limitations• Organization

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 10

Report BodyReport Body

• Explanations• Evidence • Results• Analyses• Procedures

• Methods • Criteria• Conclusions• Recommendations• Support

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 11

Report ClosingReport Closing

• Conclusions• Recommendations• Action plans• Schedules• Responsibilities

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 12

Proposal ContentProposal Content

• The AIDA plan– Solicited proposals– Unsolicited proposals

• Introduction• Body• Conclusion

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 13

Strategies for Strategies for Successful ProposalsSuccessful Proposals

• Demonstrate your knowledge• Provide concrete examples• Research the competition• Prove that your proposal is workable• Adopt a “you” attitude• Package your proposal attractively

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 14

Proposal IntroductionProposal Introduction

• Problem or background• Proposed solution• Scope or delimitations• Organization

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 15

Proposal BodyProposal Body

• Proposed solution• Work plan• Qualifications• Detailed costs

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 16

Proposal ClosingProposal Closing

• Key points• Benefits and merits• Qualifications• Final decisions

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 17

Consistent PerspectiveConsistent Perspective

• Time frame• Verb tenses• Chronology

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 18

Guiding the ReadersGuiding the Readers

• Headings and subheadings• Transitional devices• Previews and reviews

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 19

Technology for Technology for Reports and ProposalsReports and Proposals• Templates• Linked files• Embedded files• Electronic forms• Electronic documents• Multimedia documents

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 20

Effective Visuals in Effective Visuals in ReportsReports

• Bring your message to life• Connect with your readers• Convey effective messages• Attract and hold attention

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 21

5 C’s of Visual Design5 C’s of Visual Design

• Clear• Complete• Concise• Connected• Compelling

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 22

Balance Words and Balance Words and VisualsVisuals

• The number of visuals• The placement of visuals• The pace of visuals

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 23

Pick the Right VisualsPick the Right Visuals

• Data• Information• Concepts• Ideas

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 24

The Representation of The Representation of DataData

Table

Line Chart,Bar Chart

Pie Chart

Scatter Chart,Bubble Chart

Present individual, exact values

Show trends or relationships over timeCompare two or more sets of data

Frequency or distribution of parts in a whole

Compare entities vs. two or three variables

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 25

Preparing Data TablesPreparing Data Tables

• Use common, clearly identified units• Maintain unity in columns• Label column headings• Separate rows and columns • Provide totals or averages• Document data sources

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 26

Using Line Using Line and Surface Chartsand Surface Charts

• Trends • Variables• Relationships

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 27

Using Bar ChartsUsing Bar Charts

• Compare items• Show changes• Indicate relationships• Show relative sizes

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 28

Using Pie ChartsUsing Pie Charts

• Limit the number of slices• Arrange slices clockwise• Use a variety of colors• Show numbers or percentages

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 29

Information, Information, Concepts, and IdeasConcepts, and Ideas

• Organization charts– Positions– Units– Functions

• Flow charts– Processes– Procedures– Sequences

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 30

Using MapsUsing Maps

• Geographic areas• Regional differences• Key markets

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 31

Other Business GraphicsOther Business Graphics• Drawings and diagrams– Functions– Operations– Selected details

• Photographic images– Realism– Visual appeal– Ethical concerns

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 32

Working With Working With PhotographsPhotographs

• Learn to use image processing tools

• Match file types and applications

• Stress communication value

• Be aware of copyrights

• Obtain model release forms

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 33

Animation and VideoAnimation and Video

• Visual Impact– Shapes and text– Computer animation– Digital video

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 34

Designing Visuals for Designing Visuals for Reports and Reports and

PresentationsPresentations• Advantages of using computers– Speed– Accuracy– Versatility

• Challenges of using computers– Training– Artistic skills– Time requirements

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 35

Designing GraphicsDesigning Graphics

• Continuity• Contrast• Emphasis• Simplicity• Experience

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 36

Integrate Text Integrate Text and Graphicsand Graphics

• Clear introductions• Careful placement• Effective titles and legends

© Prentice Hall, 2007 Excellence in Business Communication, 7e Chapter 11 - 37

Quality and Integrity of Quality and Integrity of VisualsVisuals

• Is the visual accurate?• Is the visual documented properly?• Is the visual honest?