Aggregated information into a single browser

A single browser to access multiple applications, data stores and productivity tools

What is Portal Technology?

Public websites that were promoted as gateways to the Internet

Range of functionality (search capabilities, information directories, communication tools and news feeds)

Designed as advertising vehicles

Portal Technology in the Past

Role based permissions Targeted information Single point of access Personalized content Accessible from any device with a

web browser Open and flexible info structure

Current Portal Technology

Delivers exceptional web experience Runs a business more efficiently and reduces

costs Grows with the business Improve responsiveness Strengthen relationships with customers Out of the box solutions Improved customer experience

Benefits of Portal Technology

Out of the box solutions offer:Pre-integrated portlets Editing toolsPersonalizationMultiple languagesSearch capabilitiesAccessibility standards

Benefits of Portal Technology

Improved customer experience:Single user interface (UI) to access all of your informationSingle sign on with permissions based on log inDiscussion areasSharing of documentsShared calendarsConfigurable homepageCommunicate more efficiently

Benefits of Portal Technology

Computer-illiteracy (it’s new technology that some people may not understand)

It can be an out of the box program, such as webct, but when it is customizable and they update a version, it can become quite costly to switch everything over)

Disadvantages of Portal Technology

The Total Cost of Ownership (TCO) is how much, all expenses included, the program and maintenance costs

The TCO includes purchase/build, maintenance, sustainability and any other expenses.

How Portal Technology Saves Money

Increase customer loyalty Increase employee productivity (all of the

information is in one place / reduces information overload)

Reducing calls to the call centre (decreases support costs)

Leveraging Software as a solution (SaaS)

How Portal Technology Saves Money

Improved efficiencies Reduces costs when you buy instead of build Reduces total cost of ownership

How Portal Technology Saves Money

Questions

Jessup, Leonard. (2007). Information systems today: why is matters.Toronto: Pearson Education.

References