Post on 31-Jul-2020
GAPURAOVERVIEW
Profile
BUSINESS
PORTFOLIO
Ground Handling :- More than 55 Airports in Indonesia
- 80 Mio+ Passanger globally
- More than 50 Airlines customers (national & international)
Warehousing & Cargo Handling :- Experts in Air Cargo Handling
- 99,99% rate of Cargo Handling Performance
- Certified and Professional staff
Other Services:- JOUMPA Airport VIP Service
- Aviobridge Operator
- Airport Lounge
- Aviation Security and Flight Approval
Vision
MissionTo Provide Reliable Ground Handling and its Related
Services in Creating Added Value for Customers and
Other Stakeholders.
To be a Leading Strategic Partner of Aviation
Industry in Ground Handling and its Related
Services.
Legal Aspect &
Government Regulation
Gapura has accomplished
Government’s requirement,
certified by The Ministry of
Transportation and assigned
to operate related activities
service of airport, as follows:
1. Cargo and Mail Handling
3. Passenger and
Baggage Handling
2. Aircraft Handling on
The Ground
4. Warehousing
Our Network : more than 55 major airports in Indonesia
Our Customers (alphabetical)
Our Customers (alphabetical)
Handle over 20.795 Wide
Body Flights in 1 year
Production Flight
Help more than 67
million passengers
each year
Passenger
99,67 % rate of On
Time Perfomance at
all branches in 1 Year
On Time Performance
Handle over 264.000 Narrow
Body Flights in 1 year
Production Flight
Handle more than 50
million baggage each
year
Baggage
Serving in more than 55
Major Airports in all over
Indonesia
Our Network
W/B
N/B
Operational
Performance
2019
Commitment
3rd Renewal IATA
Safety Audit For Ground Operation
(ISAGO)
RA 3
Certification
Organization and
Management (ORM)
Load Control (LOD)
Passenger and Baggage
Handling (PAB)
Aircraft Handling and
Loading (HDL)
Aircraft Ground
Movement (AGM)
Cargo and Mail
Handling (CGM)
IATA Ground Handling
Partnership
Validity :
1. HDQ & CGK = until
September, 22nd 2022
2. DPS = until Agustus, 28th
2021
3. RA 3 = RA 3 = until May,
14th 2022
Ground Handling
1. Representation, Administration, &
Supervision
2. Passenger Services
3. Ramp Services
4. Load Control, Communication & Flight Operation
5. Cargo & Mail Servies
6. Support Services
7. Security
8. Aircraft Mechanic
*On Request
Refer to SGHA 2008
GROUND HANDLING
Ground Handling
Experienced in handling
all type of aircrafts:
commercial, cargo, private
jets, and VVIP flights for
heads of state
Based on global
service standards:
IATA (International Air
Transport Association)
Deliver a high-quality
service that trusted by:
National and International
Airlines
Our client’s success
is our success:
Strive to be the best
service provider in the
eyes of our clients
Types of handling:
Un-schedule/Charter/Adhoc
flight, Low Cost Carrier
handling, Premium handling,
and VVIP handling
Airlines served:
More than 50
customers, national and
international
Ground Handling
Ground Support Equipment
Gapura’s commitment to preserving nature is reflected in
the investment of modern GSE equipment with
environmentally-eco friendly technology in the form of
large tonnage equipment that meets Euro 3 emission
standards, and small tonnage electric equipment that is
powered by pollutant-free or zero-emission batteries.
Modernization of GSE also enhances operational & cost
efficiency
Cargo Handling &
Warehousing
Our Warehouse Customers (alphabetical)
Cargo Handling & Warehousing
• Freight Handling (On/Off Airport)
• Mail Handling
• Document Handling (Import/Export)
• Avsec & CCTV monitoring
• Freighter Ramp Services/Transportation
• Call Center and Airline
Customer Services
• Special cargo handling
• Warehousing
• Rush Handling
• Cold Storage Handling
• Strong Room
• 2 Dangerous Goods Rooms
• AVI Room (Live Animal Room)
• Special Load handling
• Cargo Insurance (Export-
Import)
1• Operate 24H/7Days
2• Designed to guarantee
safety and security
3• RA-3 Certified from EU
Regulation 185/2010
Cargo Handling & Warehousing
• We safely handle goods, mail and
documents; starting from the receipt
and acceptance to the delivery for
incoming and outgoing cargo.
• Full accordance with International
Civil Aviation Organization (ICAO)
and International Air Transport
Association (IATA) regulations.
“Strategic location”
Total 3 Warehouses:
8,936 m2
• Integrate a bonded warehouse zone
• Dangerous goods acceptance area
with specially designed storage
facilities.
• Our warehouses are equipped with
Dulal View X-ray scanning systems,
digital scales.
• Web-based security cameras (CCTV)
to provide maximum security
1. Cargo building
2. Cargo building
3. Cargo building
GAPURA WAREHOUSE
510Domestic
511Export
540Import
Security at GAPURA’s WarehouseWeb-based security cameras (CCTV) to provide maximum
security
10 units CCTV at Export Warehouse
20 units CCTV at Import Warehouse
4 units CCTV at Domestic
Warehouse
Length of Recording = 90 Days
Freighter Handling
Experienced
Chopper
Freighter Handling
Experienced
Heavy Cargo
(90 tons)
Other Services
Airport VIP Service
Provides an additional Passenger and Baggage Service
with convenient, comfortable and memorable
experience during departure and arrival as well as on
transfer in more than 55 Airport Nationally.
Services
Fast Track Meet & Greet
Transfer Baggage Delivery
Transportation
Other Services
Airport
Lounge
Aviation
Security
Flight
Approva
l
We make available Airport Lounges in selected airports to provide
guests with a more relaxing atmosphere, more spacious seating
and fast wi-fi access as well as quality food and beverages; all to
ensure an enhanced experience for passengers.
Various aviation security services and additional security service
explosive trace detection in Soekarno – Hatta International Airport
and I Gusti Ngurah Rai International Airport.
We can help you in the handling of Flight Approval clearances in
Indonesia, including: Diplomatic Clearance, Security Clearance,
and Local Slot Time.
Learning Center
As part of our commitment to providing
world-class services, we have opened a
training center that fully complies with
international aviation industry standards:
1. Aircraft Service Course
2. Cargo Handling Course
Gapura Training Center has received
recognition in the form of certification from
the Directorate General of Civil Aviation,
Ministry of Transport of the Republic of
Indonesia, for the following courses:
• Ground Support Equipment Operators
(CASR Part 139)
• Safety & Security of Dangerous Goods
Transportation (CASR Part 92)
Aviobridge Operator
Medan (KNO)
Kualanamu International Airport
Aviobridge Operator
Gapura employs highly trained and certified personnel to operate aviobridge at several airports such as:
Jakarta (CGK)
Soekarno - Hatta International
Airport
Lampung (TKG)
Raden Inten II International
Airport, Tanjung Karang
Pangkal Pinang
(PGK)
Depati Amir Airport
Palembang (PLM)
Sultan Mahmud Badaruddin II
International Airport
Padang (PDG)
Minangkabau International Airport
Pekanbaru (PKU)
Sultan Syarif Kasim II International
Airport
Pontianak (PNK)
Supadio International Airport
Jambi (DJB)
Sultan Thaha Airport
Aceh (BTJ)
Sultan Iskandar Muda
International Airport
Flight Clearance
Aviation licensing services for
non-scheduled flights from
overseas, such as permission:
• Overflying
• Landing and / or
• Remain overnight (RON)
In the territory of Indonesia.
The flight permit is valid for one
flight according to agreed routes
and schedules
Flight Clearance Arrangement
Line Maintenance(Joint Operation with GMF AeroAsia)
GMFAA State of The Art Facility
Hangar 4
66,940 m2
Of built-up floor space
& hangars
GMF Fourth hangar has the capacity
to accommodate up to 16 narrow
body aircrafts undergoing
maintenance at the same time, while 1
line is dedicated for aircraft
painting.
Up-to-date Facilities
Hangar 1 Hangar 2 Hangar 3
22,000 m2
equipped with a purpose
built docking platform for
heavy maintenance of
wide-body aircraft.
23,000 m2
dedicated to minor
maintenance inspections
up to A Checks.
23,000 m2
dedicated for Airbus A330
series and equipped with a
purpose built docking platform
for heavy maintenance.
OUR CORE COMPETENCIESGMFAA Core Competencies
Base Maintenance
Component Maintenance
Line Maintenance
Engine & APU Maintenance
Cabin Maintenance Material & Logistics Services
Engineering Services Learning Services
Achievements
KLM Royal Dutch Airlines
• Appreciation to ‘Great Support during
Audit from DGCA with result NIL Finding’
(DPS)
Korean Airlines
• Certificate of ‘Zero Incident/Accident
June 2013 – June 2016′ (DPS)
• Certificate of ‘Excelent Security
Performance for 5 Years’ (DPS)
Japan Airlines
• Commendation ‘No Ramp Incident for
21 (twenty one) consecutive years’ (CGK)
Royal Brunei Airlines
• Commendation letter of Ground
Handling Agent for Excellent Services
Performances and minimizing
irregularities (CGK)
• Commendation letter of Ground
Handling Agent for on time performance
record and 2 years ramp accident free
(CGK)
Awards received on
2016 Rewards and
Recognitions
Japan Airlines
• Commendation for highly performance
of service provided to Japan Air Self
Defense Force (JASDF) for Japan
Prime Minister Flight Mission (HLP)
• Commendation No Ramp Accident for
21 years (CGK)
Korean Air
• Appreciation for Outstanding
Performance (CGK)
Thai Airways
• Best Ground Handling Performance for
the year of 2017
Air China
• Appreciation for outstanding during
handling VVIP (CGK & SOC)
China Southern Airlines
• Appreciation for best performance
Handling during Mount Agung Eruption
in Bali (DPS)
Awards Received On
2017
Qatar Airways
• Platinum Awards of the Month and 8th
Continuity Platinum Award as a Top
Performing Station, submitted on June
2018 (DPS).
• Well-desrved Staff Recognition for DPS
Team, submitted on September 2018
Vietnam Airlines
• “The Best Abroad Ground Handler” for
period October 2017 until September 2018,
submitted on November, 7th 2018 (CGK)
China Southern Airlines
• Certificate of Achievement for Supporting
China Southern Airlines, submitted on July,
18th 2018
Embassy of The People’s Republic of China
• Appreciation to Gapura for the warm
hospitality and strong support accorded to
the Chinese delegation during the visit of
China Ambassador, submitted on May, 22th
2018
Awards Received On
2018
Thai Airways
• Award for Outstanding Cargo Operations
Ground Handling Performance for the year of
2017, submitted on July 2018 (CGK)
Japan Airlines
• Commendation No Ramp Accident for 22
years, submitted 01 February 2018 (CGK)
Korean Air
• Award for Outstanding Performance,
recognition of excellent service in the
cargo handling performance during the
year of 2017. The Award submitted
on January 23, 2018 by K.H Park as a
Area Manager Indonesia for Korean Air
Cargo. (CGK)
Garuda Indonesia
• Recognition of Honesty of performing
Task, submitted on 09 February 2018
(UPG)
Awards Received On
2018
KLM Royal Dutch Airlines• Certificate of Achievement for Zero Incident & Accident 2017-
2018 KLM Royal Dutch Airlines at Ngurah Rai International
Airport, submitted on January 21st, 2019 (DPS)
• Gapura Denpasar as a KLM Team Denpasar received an
achievement from KLM as a 1st Rank of KPI courtesy smile,
eye contact and address by name region South East Asia
and Oceania on July 22nd, 2019.
Royal Brunei Airlines• Award of Excellence to PT Gapura Angkasa Denpasar
Branch for Excellent Services, Continuous Support, and On
Time Performances Throughout Year 2018, submitted on
January 20th, 2019 (DPS)
• Award of Achievement Ramp Accident Free 2014-2018 to PT
Gapura Angkasa Denpasar Branch for Outstanding
Performances in Ramp Activities and Achieving Ramp
Accident Free for Four Consecutive Years 2014-2018,
submitted on January 20th, 2019 (DPS)
• Certification of Appreciation from Royal Brunei Airlines to Gapura CGK on July 27th, 2019 for Recognition of an Exemplary Contribution for Royal Brunei Airlines achievement of the 4-Star Rating Airline awarded by Skytrax.
Garuda Indonesia• Certificate of Appreciation to certify that PT Gapura Angkasa
has been Most Improvement OTP for the Month September
to December 2018, submitted on January 3rd, 2019 (DPS)
• Certificate of Appreciation to certify “Zero Incident and
Accident 2018” to PT Gapura Angkasa, submitted on
January 3rd, 2019 (DPS)
Awards Received On
2019
Japan Airlines
• Certificate Commendation for ’Zero Incidents’, May
28th, 2019. (CGK)
• Commendation for ‘Year Target Achieved Station’,
May 29th, 2019 (CGK)
Thai Airways
• Appreciation for Excellent Service to Gapura
Denpasar in Year 2017-2018, submitted on January
2019 (DPS)
• Certificate of Appreciation for Performance
Excellence in Ground Handling to PT Gapura
Angkasa. Gapura receiving an Outstanding Quality
Ground Handling and Customer Service in 2018,
submitted on February 1st, 2019 (CGK)
Hongkong Airlines
• Certificate of Appreciation granted to PT Gapura
Angkasa for “Zero Incident & Accident 2018”,
submitted on January 26th, 2019 (DPS)
China Airlines
• 27 Years of Loyal Business Partnership with China
Airlines
• Gapura Angkasa DPS received the first rank as a
Great Airport Services Support 2014-2018
• The Most Progressive Ground Handler fo China
Airlines
Awards Received On
2019
Terima Kasih
THANK YOUDAPENRA Building, 2nd Floor
Jl. Angkasa, Blok B-12, Kav.8,
Kota Baru Bandar Kemayoran,
Jakarta 10610
T : 021 – 654 5410
www.gapura.id / marketing@gapura.id