Post on 22-Dec-2015
© 2003 The Diagonal Group, LLC
Help! I’m in charge of our SAP end user program….Where do I start?
Session 2301
© 2003 The Diagonal Group, LLC
!You can and should
shape your own
FUTUREbecause if you don’t,
somebody elsesurely will
Joel Barker
© 2003 The Diagonal Group, LLC
Identifying the needs
Who’s who?
What doI need
from them?
Whatdo they
need fromme?
Whoare my
key stakeholders?
© 2003 The Diagonal Group, LLC
The Desired State
•1 page•Elevator ride•Requires creative & emotional components
VISION
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How toachieve a vision
•10 pages•Discussion over a meal•Information about customers, competitors.•Requires conceptual skills
STRATEGY
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Step-by-stephow to’s
•A notebook•Examine in series of meetings•Requires logical, linear thinking
PLANS
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Financialplan & details
•Large notebook•Even MORE meetings!•Requires analytical skills
BUDGETS
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What’s the scope of my strategy?
Scope Define Develop Facilitate Review
Measurement
Organizational Change
Communication
Training
Support
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Processes& Rules
Assumptions
Integration Points
Roles, Resp
onsibilit
ies
Scope
Vision
& G
oals
Models
Instructional & Support
Strategies
SAP
© 2003 The Diagonal Group, LLC
Purposes of this document•Overall direction & approach
•Talking Points•A planning guide
•A historical record
What is includedin this strategy?
SCOPE
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How will your initiatives impactthe future of your organization?
What are your key goals?Employees can successfully perform
their jobs using SAP
VISION & GOALS
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Factors thatimpact your strategies
•Any limitations•Any requirements
•Any exclusions
Possibilities includeLanguages, travel costs,
prerequisites, new learningmodalities
ASSUMPTIONS
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How will you train & supportyour end users?
•Traditional vs. blended learning approach?•Training logistics•Online support?•Documentation?
•Help Desk?•Super Users?
INSTRUCTIONAL & SUPPORTSTRATEGIES
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Visual and conceptualframeworks
that help define & explain•Training•Support
•Communication•Change
•Measurement
Models
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Our approach
Scope Define Develop Facilitate Review
Measurement
Organizational Change
Communication
Training
Support
© 2003 The Diagonal Group, LLC
Who does what?•Individuals
•Teams, groups, committees•Vendors, partners & consultants
Contact information
ROLES & RESPONSIBILTIES
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How things will be done•Process maps
•Procedures•Guidelines•Standards•Contracts
PROCESSES & RULES
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4 Levels of Measurement“Am I Happy?”
Reaction
“Can I Do It?”Learning
“Can I Do It On My Own?”Application
“Does It Add Value?”Business Impact
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The critical connections(people & areas)
that must be maintained•Individuals
•Groups•Internal & external
•Contact information
INTEGRATION POINTS
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lines
You Core TeamsCore Team LeadsProcess OwnersBusiness GroupsTraining Group
MIS / ITAnd So On!
communication
Two-way
© 2003 The Diagonal Group, LLC
High
Medium
Low
HighMediumLow
Commitment
Impa
ct
InvolveInvolve InvolveInvolve
SeekAdviceSeek
AdviceSeek
AdviceSeek
Advice
Stakeholder Impact
Hands-onHands-on
InvolveInvolve
InformInform SeekAdviceSeek
Advice InvolveInvolve
© 2003 The Diagonal Group, LLC
Doug D. Whittle, PhDdoug@theDIAGONALgroup.com
515.987.8989
For more informationThe Diagonal Group, LLC
www.theDIAGONALgroup.com